Orders & Payments
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, and Shop Pay.
When will my payment be charged?
Your payment method is charged at the time you place your order. All transactions are processed in US dollars (USD).
Is my payment secure?
Yes. We use SSL-encrypted payment processing to ensure your payment details remain secure. You will also receive an email confirmation once your payment is processed.
Shipping & Delivery
Where do you ship?
We currently ship to addresses within the United States only. International shipping is not available at this time.
How much does shipping cost?
We offer free standard shipping on all orders. There are no hidden fees or extra charges at checkout.
How long does delivery take?
Orders are processed within 1-2 business days (Mon–Fri). Once shipped, transit time is typically 5–7 business days. The total delivery time is 6–9 business days (processing + transit).
Which carriers do you use?
We use reliable carriers including UPS, FedEx, DHL, and USPS, depending on your location and order size.
How can I track my order?
You will receive a confirmation email with a tracking link once your order ships. You can also track your order here: Track My Order
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items that are in original condition, unopened, unused, and in their original packaging.
How do I request a return or refund?
- Contact us at support@epicgamerooms.com or call +1 (904) 892-9823.
- We’ll review your request and provide return instructions.
- Once approved, ship your item back using a trackable shipping method.
- Refunds are processed within 7 days of receiving your return and issued to your original payment method.
Who pays for return shipping?
Customers are responsible for the cost of return shipping unless the item is damaged or defective upon arrival.
Do you charge restocking fees?
No, we do not charge restocking fees on returns.
Can I exchange an item?
Yes. Exchanges are accepted for eligible items. Please contact us to start an exchange request.
Order Cancellations
Can I cancel my order?
You may cancel your order if it has not yet shipped. If the order has already shipped, you will need to return it after delivery.
Contact Information
Epic Game Rooms
Phone: +1 (904) 892-9823
Email: support@epicgamerooms.com
Customer Service Available: Monday-Friday: 9:00AM-5:00PM (EST)